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Terms and Conditions

Returns

We accept return items within 48 hours but must be in the same shape on purchasing time.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your Vodaphone cash (if it was the payment method of yours while purchasing).
If you’ve done all of this and you still have not received your refund yet, please use our contact us page or email us at info@resintools.net

Sale items (if applicable)

Only regular priced items may be refunded, Sale items will be refunded with the same purchased amount.

Sale items (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@resintools.net

Shipping/Delivery

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

FAQ Regarding Returns

What the client is required to do

The first step to getting your refund process started is to get in contact with our customer service team at info@resintools.net They will provide you with additional information and any questions you may have. 

Under what circumstances you offer returns and refunds

The item must be unused. You must have the order details (date and price).

Time-frame in which you accept returns

We accept all returns within 48 hours from delivery.

When your client can expect a refund

Ones the refund has has been processed it can take up to 3 to 5 days for the refund to show up.